Shipping policy

Domestic Shipping Policy Shipment processing time • All orders are processed within 1-2 business days. • Orders are not shipped or delivered on weekends or holidays. • If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone. Shipping rates & delivery estimates • Shipping charges for your order will be calculated and displayed at checkout. • Delivery delays can occasionally occur. Shipment to P.O. boxes or APO/FPO addresses • PIVOTAL ships to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses. Shipment confirmation & Order tracking • You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours. Damages • PIVOTAL is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. • Please save all packaging materials and damaged goods before filing a claim. International Shipping Policy • We currently do not ship outside the U.S.